NeuroBalance Solutions respects your privacy and is committed to protecting your personal information.

We may collect information you voluntarily provide, including your name, phone number, email address, and any details submitted through forms, scheduling, or communication with our office.

This information is used to:

• Communicate with you about appointments, services, and inquiries

• Provide care and support

• Improve our services

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.
SMS consent and phone numbers are not shared with any third parties or affiliates for marketing purposes.

We may only share information when required to comply with legal obligations or protect our rights and safety.

SMS Consent: If you consent to receive SMS from NeuroBalance Solutions, you agree to receive appointment reminders, service updates, and related communications.

Reply STOP to opt-out at any time.
Reply HELP for support.
Message & data rates may apply.
Messaging frequency may vary.

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The Balance Audit Mobile Application

The Balance Audit is developed and operated by NeuroBalance Solutions LLC.

The Balance Audit allows patients and healthcare providers to perform balance, vestibular, and neurological assessments, assign exercises, and securely review progress over time.

Information We Collect

Depending on how you use the app, we may collect:

• Name and email address

• Account login information

• Provider and patient account associations

• Balance assessment results

• Tapping assessment results

• Exercise assignments and completion history

• Weekly check-in responses

• Symptom tracking information

• Device information necessary for app functionality (such as motion sensors used during assessments)

How We Use This Information

Information collected through The Balance Audit is used to:

• Provide assessment and rehabilitation services

• Synchronize information between patients and their healthcare providers

• Track progress over time

• Improve the functionality and reliability of the application

• Provide customer support

Data Storage

Data is securely stored using cloud infrastructure provided by Supabase. Reasonable administrative and technical safeguards are used to protect your information.

Data Sharing

We do not sell your personal information.

Information entered into The Balance Audit is shared only with the healthcare provider you have chosen to connect with through the application, unless required by law.

Notifications

The app may send reminders for assigned exercises, weekly check-ins, and other account-related notifications. You may disable notifications through your device settings at any time.

Your Rights

You may request access to, correction of, or deletion of your account information by contacting NeuroBalance Solutions.

Contact

If you have questions regarding this Privacy Policy, please contact:

NeuroBalance Solutions LLC
Email: office@neurobalancesolutions.com
Website: https://neurobalancesolutions.com

Effective Date: June 30, 2026